Warranty

12-Month Limited Warranty

Every pair of Vira Sight glasses is covered by a 12-month limited warranty against manufacturing and component defects, starting on the day your order is delivered.

If something covered below fails, we replace the unit. We do not repair it and we do not send refurbished parts. We also pay the shipping in both directions when the fault is ours.

Before your glasses leave our warehouse

We open every box. We check the frame, the hinges, and the lenses. We power the unit on, test the camera and the microphone, and run one real translation. If a unit does not pass every check, it does not ship.

Then it is packed in two layers, and your tracking number is emailed to you the moment it leaves.

What is covered

  • Manufacturing and component defects
  • A unit that will not power on or will not charge
  • Camera, microphone, speaker, or display failure not caused by impact
  • Broken hinges, failed solder joints, or adhesive separation under normal use
  • Abnormal battery degradation within the warranty period

How we resolve it: we ship you a new unit. If the same model is out of stock, we offer an equivalent model or a full refund, your choice.

What is not covered

  • Drops, impact, crushing, or sitting on the glasses
  • Water exposure beyond any published rating
  • Opening the unit yourself or having a third party work on it
  • Cosmetic scratches from normal use
  • Gradual, normal battery wear
  • Loss or theft after delivery
  • Units bought anywhere other than Vira Sight or an authorized reseller

How to make a warranty claim

  1. Email us at support@virasight.com with your order number and a short video showing the problem. A video tells us more than a photo, because it shows how the unit is failing, not only where.
  2. We reply within one business day with an RMA number. If the video makes the fault clear, we will not ask you to prove anything further.
  3. We send a prepaid return label when the cause is a manufacturing fault. Your replacement leaves our warehouse within 1 to 3 business days of the old unit arriving, and we email you the new tracking number that day.

After twelve months

If your glasses give you trouble after the warranty has ended, write to us anyway. We cannot always do something, but we read every message and we look at each case on its own.

Your rights

This is a limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This warranty does not affect any rights you have under applicable consumer protection law.

Vira Sight is a brand of Godly Grind LLC, 1021 E Lincolnway, Suite #8481, Cheyenne, WY 82001, United States. Questions about this warranty: support@virasight.com or +1 (479) 345-8188.

Vira Sight is not a hearing aid and is not intended to diagnose or treat any hearing condition.