Refund policy

Return & Refund Policy

Last updated: August 4, 2026

Godly Grind LLC (doing business as "Vira Sight", "we", "us") wants you to be fully satisfied with your purchase. This policy explains how returns, exchanges, refunds and warranty claims work.

1. Return window

You may request a return within 30 days of the delivery date recorded by the carrier. Requests made after 30 days may still be covered under the limited warranty described in section 9.

2. Condition of returned items

  • The item must be in original condition with all accessories included (charging cable, case, lens cloth, manuals).
  • Original packaging must be included. Items returned incomplete may receive a partial refund.
  • Eyewear that has been physically modified or disassembled, or that shows cracked lenses or frames, liquid damage, or damage caused by misuse, is not eligible for a change-of-mind return.

3. How to start a return (RMA required)

Email support@virasight.com with your order number and the reason for the return. Our team replies within 1–2 business days with an RMA number and the correct return address. Packages sent back without an RMA number cannot be processed and may be refused by the receiving facility.

4. Return shipping costs

  • The customer pays return shipping for change-of-mind returns, for ordering the wrong model, or for items no longer needed.
  • We pay return shipping if the item arrived damaged or defective, or if we shipped the wrong product. Send photos or a short video to support and we will approve it right away.
  • Original outbound shipping charges are non-refundable unless the return is our fault.
  • Please use a trackable service. We cannot be responsible for return parcels lost in transit.

5. Refunds

Once your return is received and inspected we email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. How quickly the funds appear depends on your bank or card issuer.

6. Exchanges

We replace items that are defective or damaged. Request an exchange through the RMA process above. If the same model is out of stock we will offer an alternative or a full refund.

7. Order cancellations and address changes

Orders can be cancelled or edited free of charge within 12 hours of purchase, provided they have not yet been handed to the carrier. Email support as soon as possible. Once an order has shipped it must be handled as a return.

8. Damaged, missing or lost parcels

Please inspect your parcel on arrival. Report visible shipping damage, a missing item, or a parcel that never arrived within 7 days of the delivery or expected delivery date, and we will send a replacement or issue a refund at no cost to you.

9. 12-month limited warranty

All Vira Sight eyewear is covered by a 12-month limited warranty from the delivery date against manufacturing defects in materials and workmanship, including electronics, battery, hinges and coatings. The warranty does not cover accidental damage, drops, scratches from normal use, unauthorised repair or modification, or loss or theft. Valid claims are resolved by repair or replacement at our discretion; if neither is possible we refund the purchase price.

10. Non-returnable items

  • Gift cards and digital products.
  • Clearance or final-sale items, where clearly marked as such on the product page.
  • Prescription or custom-fitted lenses made to your individual specification.

11. Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you still do not see it, contact your bank or card issuer first, then email us and we will send you the transaction reference.

12. Contact

Godly Grind LLC
1021 E Lincolnway, Suite #8481
Cheyenne, Wyoming 82001, United States
Email: support@virasight.com
Phone: +1 (479) 345-8188
Support hours: Monday–Friday, 9:00–17:00 Mountain Time