Shipping policy

Shipping Policy

Last updated: August 4, 2026

1. Order processing time

Orders are processed Monday to Friday, within 1–3 business days of payment confirmation. Orders placed on weekends or US public holidays begin processing the next business day. You receive a confirmation email at purchase and a second email with tracking as soon as your parcel is scanned by the carrier.

2. Where your order ships from

We work with a network of fulfilment partners. Depending on the item and current stock, your order ships either from our United States warehouse or from one of our overseas partner warehouses. The estimated delivery window is shown on each product page and again at checkout before you pay. If an item is fulfilled overseas, the longer window below applies.

3. Delivery estimates

Destination	Ships from US warehouse	Ships from overseas warehouse
United States (contiguous 48)	3–7 business days	7–15 business days
Alaska, Hawaii, US territories	5–10 business days	10–20 business days
Canada	6–12 business days	10–20 business days
United Kingdom & European Union	7–14 business days	10–20 business days
Australia & New Zealand	7–15 business days	10–20 business days

These are business-day estimates from our carriers and are not guaranteed delivery dates. Delays caused by weather, customs inspection, carrier backlogs, peak season (Black Friday, Christmas, Lunar New Year) or an incorrect address are outside our control. Lunar New Year in particular can add 1–2 weeks to overseas shipments; we post a notice on the site when this applies.

4. Shipping rates

Shipping options and exact rates are calculated and displayed at checkout before payment, based on your destination and the weight of your order. Any free-shipping promotion applies only where stated on the product or cart page.

5. Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. We do not ship high-value electronics to PO boxes, and we do not ship to countries subject to US export restrictions. If your country is not available at checkout, we do not ship there yet.

6. Tracking your order

You receive a tracking number by email once your parcel ships. Tracking can take 2–5 business days to show its first movement, and on overseas shipments tracking sometimes pauses for several days while the parcel is in transit between carriers or clearing customs – this is normal and does not mean your parcel is lost. If tracking has not moved for 10 business days, email support@virasight.com and we will open an investigation with the carrier.

7. Split shipments

If your order contains items held at different warehouses, it may arrive in more than one parcel, on different days, at no extra charge to you. You receive separate tracking for each parcel. Please wait for all tracking numbers before reporting a missing item.

8. Customs duties, import taxes and VAT (orders outside the US)

Prices at checkout do not include foreign import duties, VAT/GST or customs handling fees unless the checkout explicitly shows them as collected. The recipient is the importer of record and is responsible for any charges levied by their country. These charges are set by your government, not by us, and we cannot predict or refund them. If a parcel is returned to us because import charges were refused, we refund the product value less outbound and return shipping costs.

9. Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. Email us within 12 hours of ordering to correct an address free of charge. If a parcel is returned as undeliverable due to an incorrect address, we can re-ship it once you pay a new shipping fee, or refund the product value minus shipping costs.

10. Lost, stolen or damaged parcels

If tracking shows delivered but you cannot find your parcel, check with neighbours and your building management, then contact us within 7 days. For parcels confirmed lost in transit or damaged on arrival, we send a free replacement or issue a full refund. Please keep the packaging and send photos so we can file a carrier claim.

11. Questions

Godly Grind LLC
1021 E Lincolnway, Suite #8481
Cheyenne, Wyoming 82001, United States
Email: support@virasight.com
Phone: +1 (479) 345-8188
Support hours: Monday–Friday, 9:00–17:00 Mountain Time